Shipping Policy
Shipping & Delivery Policy
At POKEROCKETZ, we work to ensure that orders are carefully prepared, securely packaged, and delivered as efficiently as possible.
This Shipping & Delivery Policy explains how orders placed through pokerocketz.com are processed, dispatched, and delivered.
1. Shipping Destinations
POKEROCKETZ primarily serves customers within Canada.
Available shipping destinations are displayed during checkout.
We reserve the right to restrict delivery to certain addresses or locations when shipping services are unavailable, subject to applicable Canadian law.
2. Free Shipping
We offer free standard shipping on orders delivered to eligible addresses within Canada.
Any applicable shipping restrictions or additional charges will be displayed before checkout is completed.
3. Estimated Delivery Times
Standard orders are typically delivered within 2–5 business days after dispatch.
Business days generally exclude Saturdays, Sundays, and relevant Canadian public holidays.
Delivery estimates are not guaranteed unless an express delivery commitment is explicitly provided.
Actual delivery times may vary depending on destination, carrier operations, weather conditions, and other circumstances.
Regional and remote Canadian locations may require additional delivery time.
We will fulfill orders within agreed or reasonable timeframes as required by applicable Canadian federal, provincial, and territorial consumer protection laws.
4. Order Processing
Orders are processed after payment has been successfully authorized or received.
Processing times may vary depending on inventory availability, order volume, and verification requirements.
Orders placed on weekends or public holidays may begin processing on the next business day.
5. Order Confirmation
After successfully placing an order, you will normally receive an order confirmation email.
This email confirms that your order has been received.
It does not necessarily mean that the order has already been dispatched.
6. Shipping Confirmation and Tracking
Once your order has been dispatched, we will send a shipping confirmation email when tracking information is available.
This email may include:
- Your order number.
- Shipping carrier information.
- A tracking number.
- A tracking link.
- Estimated delivery information.
Tracking updates may take some time to appear after the carrier receives the shipment.
7. Pre-Order Products
Pre-order products are items purchased before their official release date or before stock becomes available for dispatch.
Pre-orders are not subject to the standard delivery timeline until they have been dispatched.
Pre-order products are generally dispatched after their official release date and once inventory has been received and allocated.
The expected release date is normally displayed on the product page.
Any additional estimated delivery timeframe displayed on the product page will apply to the relevant pre-order, subject to applicable consumer rights.
8. Pre-Order Release Dates
Release dates are based on information available from manufacturers, distributors, or suppliers.
These dates may change.
POKEROCKETZ does not control manufacturer release schedules or supplier allocation decisions.
We will make reasonable efforts to provide updated information when significant changes become known.
Any changes remain subject to applicable Canadian federal, provincial, and territorial consumer protection laws, including obligations relating to reasonable delivery timeframes.
9. Pre-Order Cancellations
Customers may request cancellation of a pre-order within 12 hours of placing the order.
Requests must be submitted to:
info@pokerocketz.com
After 12 hours, voluntary change-of-mind cancellation requests may be declined if inventory has been reserved or supplier commitments have been made.
This does not affect any cancellation or refund rights available under applicable Canadian federal, provincial, and territorial consumer protection laws.
10. Orders Containing Pre-Order and In-Stock Products
If an order contains both in-stock and pre-order products, the items may be dispatched together when the pre-order products become available.
Separate shipments may be arranged at our discretion.
Where combined dispatch will affect the expected delivery timeframe, relevant information will be communicated to the customer.
If you require in-stock products sooner, we recommend placing separate orders.
11. Packaging
We take reasonable care when packaging trading card products and collectibles.
Orders are packaged using materials intended to help protect products during transportation.
Packaging methods may vary depending on the size, weight, and nature of the items ordered.
12. Delivery Delays
Delivery delays may occur due to circumstances outside our reasonable control, including:
- Severe weather conditions.
- Carrier disruptions.
- Transportation delays.
- High seasonal shipping volumes.
- Public holidays.
- Incorrect or incomplete shipping information.
- Unexpected inventory shortages.
- Manufacturer or supplier delays.
If your shipment is delayed, please contact our customer support team for assistance.
Nothing in this section excludes our obligations to supply products within agreed or reasonable timeframes under Canadian law.
13. Incorrect Shipping Addresses
Customers are responsible for providing accurate shipping information during checkout.
Please verify your address before completing your order.
If you notice an error, contact us as soon as possible at info@pokerocketz.com.
We cannot guarantee that an address can be changed after an order has entered the fulfillment process.
14. Failed Delivery Attempts
If a delivery attempt is unsuccessful, the shipping carrier may provide instructions for redelivery or collection.
Customers should follow the carrier's instructions when applicable.
If a shipment is returned to us due to an incorrect address, refusal, or failure to collect, please contact our support team to discuss available options.
Any additional charges will be communicated before further action is taken and will comply with applicable law.
15. Lost Packages
If tracking indicates that your package may be lost, please contact us.
We may open an investigation with the shipping carrier.
Where goods are lost before delivery and we remain responsible for delivery, we will provide an appropriate resolution in accordance with applicable Canadian federal, provincial, and territorial consumer protection laws.
This may include a replacement or refund where required.
16. Packages Marked as Delivered
If tracking shows that a package was delivered but you cannot locate it, please:
- Check the delivery location.
- Check with household members.
- Check nearby secure delivery areas.
- Review any delivery photographs provided by the carrier.
- Contact our customer support team.
We may assist with a carrier investigation where appropriate.
Each case will be reviewed based on the available information and applicable Canadian law.
A carrier's delivery status does not automatically remove any responsibility we may have under applicable consumer law.
17. Damaged Packages
If your package arrives visibly damaged, please photograph the external packaging before opening it, where possible.
If the products inside are damaged, contact us with your order number and photographs, if available.
We will investigate and provide an appropriate resolution in accordance with applicable Canadian federal, provincial, and territorial consumer protection laws.
18. Incorrect or Missing Products
If your order contains an incorrect item or is missing a product, please contact:
info@pokerocketz.com
Include your order number and a description of the issue.
We will review the situation and provide assistance.
Where products have not been supplied as agreed, an appropriate remedy will be provided in accordance with applicable law.
19. Shipping Restrictions
Certain products may be subject to manufacturer, supplier, carrier, or geographic shipping restrictions.
We may cancel orders that cannot legally or practically be delivered to the requested destination, subject to applicable Canadian law.
If payment has already been collected for an order that we cancel, a refund will be issued for the canceled items.
20. Returns and Refunds
For information about returning products or requesting refunds, please refer to our Returns & Refunds Policy.
Eligible products may be returned within 30 days of delivery, subject to the conditions described in that policy.
Our voluntary returns policy does not limit any rights or remedies under applicable Canadian federal, provincial, and territorial consumer protection laws.
21. Contact Information
For shipping questions, delivery concerns, tracking assistance, or pre-order updates, please contact:
POKEROCKETZ
Website: https://pokerocketz.com
Email: info@pokerocketz.com
We reserve the right to update this Shipping & Delivery Policy when necessary.
